Frequently Asked Questions
Everything you need to know about our handcrafted garden furniture and delivery.
What materials are used for your garden furniture?
We use high-quality, sustainably sourced pressure-treated timber. This ensures our products are resistant to rot, fungal decay, and insect attack, providing longevity for outdoor use.
Do I need to assemble the products myself?
Most of our items are delivered partially assembled or as easy-to-build kits. We provide comprehensive printed instructions and all necessary fixings to ensure a straightforward assembly process.
How long does shipping take?
Standard delivery typically takes between 5 to 10 working days. During peak gardening seasons, lead times may vary, but we will always provide a tracking number once your order has been dispatched.
Do you offer a warranty on your products?
Yes, we offer a 15-year anti-rot guarantee on all our pressure-treated timber products, giving you peace of mind that your investment is built to last.
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it in its original condition for a refund. Please note that custom-made or bespoke items may be subject to different terms.
Can I leave my furniture outside all year round?
Absolutely. Our furniture is specifically designed for the British climate. While the pressure treatment protects the wood, we recommend using a breathable cover during extreme winter months to keep it looking its best.